Theatrix Repair Services
Theatrix has been involved with electronic service and repairs for over 35 years! Our factory certified technicians are experienced with Lighting, Audio, Rigging, Special EFX, Disco, Intercom and Digital Telephone systems. We perform most repairs, including manufacturer’s authorized warranty service in house. We specialize in Custom Electronic Design and Control System Design and Upgrades.
IN SHOP SERVICE
Warranty and non-warranty repairs can be dropped off or shipped to our Belchertown shop. Most repairs are completed within 10 business days, subject to replacement parts availability.
Please contact us BEFORE sending in any repair that will require EXPRESS service.
All shipped repairs will be return UPS Ground COD unless prior arrangements are made.
You can contact us at:
repairs@theatrix.net or [413] 323-7803 Press 5 for Repairs.
All repairs should be well packed, insured, and shipped to:
Theatrix – Repairs Department
636 Daniel Shays Hwy.
Belchertown, MA 01007
Be sure to include a note stating:
•Your Name, Address, Phone, Email, other contact information.
•A brief description of the problem or the service you require.
•The date you NEED the equipment back.
•Payment method: COD, Credit Card, PO
•Date purchased / Invoice #
(for warranty service claims.)
ON SITE SERVICE
When scheduling On Site Service, be aware that the service may require the powering down of critical equipment, including House Light Systems. You will be charged for our time waiting around for an event to end, or a door to get unlocked in order to get to equipment. Please schedule our time accordingly.
Before we can go on site, we will need to contact someone who has PERSONALLY WITNESSED THE PROBLEM; Second or third hand information is often unreliable and can result in longer on site times.
It is your responsibility to provide a safe, LEGAL parking space for our service vehicles.
$70/ hour
$45/Minimum evaluation charge
(applies to repair charge)
ON-SITE RATES:
*STANDARD RATES: $90/hour(Door to Door)+ milage
EXPRESS RATES: $105/hour(Door to Door) + milage
We have years of experience servicing older systems – We have parts and hard-to-find information on systems including:
Alesis, Altman Stage Lighting, Altec/Lancing, Altstar, American DJ, Ampo, Ari, Aris, Avolite, Audio-Technica, Auto-transformers, Beyer Dynamic, Carver Sound, Celco, Century, Chaos Audio, CITC, ClearCom, CM, Coffing, Colorocket, Denon, Diamond Rite, DHA, Diversitronics, DJ USA, Dove Systems, Drawmer, Electronics Diversified, Inc (EDI), ETA, Electro Theatre Controls (ETC), Electro Controles (EC), Electrovoice (EV), Exciting Lighting, Fender, Great American Market (GAM), Gel-Jet, Gemini, Genie Industries, Ghielmetti,Goddard Design, Hammond, High End Systems, HME, Intersonics, IPS, Jands, JBL, JVC, Kay Industries, Kliegl, Klipsch, KLS, Lampo, Lazor Choris, Lee-Colotran, Lemaitre, Leprecon, Leviton, Lexicon, Lightcraft, Lighting Methods (LMI),Lightronics, Lightwave Research, Litron Systems, Lumitrol, Luxtrol, Mackie Designs, Major Theatre, Martin Professional, Mesa-Boogie, MBT, Meteor, Meyers Sound Labs, Midiman, Mitsubishi, Ness, Northern Manufacturing, Nova Systems Incorperated (NSI), Panasonic, Peavy, Powerwerks, Precision Projection Systems, Programmi Systemi, PyroPak, QSC, Rane Corp, Ramsa, RDL, Rig Star, Rosco, RTS, Rual Industries, Rufus Electronics, Sabine, Sanyo, Sennheiser, Scrimmer, Shure, Skantronics, Sonolite, Sony, Spectrum Lighting, Spirit, Soundcraft, Soundtech, Stagebrite, Strand Lighting, Strong, Sunn, Superior Electronics, Tannoy, Teatronics -ISH Systems, Technics, Telex, Terry Hanley Audio, Time Square, TSI, Theatre Techniques Incorperated (TTI),Theatrix, Toshiba, Tripp Lite, Union, Vara Light/ Dimatronics, Viking, Weststar, Whirlwind / Medusa, Wing Enterprises, Wybron, Zoom, and more…